SERVICE & MAINTENANCE

Our dedicated support & maintenance systems ensure that we can offer ironclad response times and expert technical service.

Ensuring that your technolgy solutions remain stable, effective & in-use is the key to maximising your ROI. We offer 2 different approaches to ensure that you get the support you need for the lifetime of your solution.

While many organizations still prefer to annualize service and maintenance packages, we also offer an alternative ‘pay for what you need’ approach where you can purchase ‘blocks’ of support hours to carry out scheduled & preventative maintenance or respond to critical issues. No matter which approach you take, you get the same guaranteed access to support staff, guaranteed call-out times & friendly service.

Installation Warranty

We unequivocally stand by the quality of our work. On all projects we offer 24 months defects liability on installation work, as well as facilitation of manufacturers’ warranty repairs on all hardware.

As advanced as technology is today, we know from experience that despite every precaution, things can still go wrong. We believe that peace of mind should go hand in hand with investment in premium quality technology, therefore we can promise you that we stand by our work – no fine print. We offer a 2 year defects liability period on our installations that includes –

– 24 / 7 / 365 phone support via your own dedicated 1300 number which will be reserved for your facility exclusively.
– Guaranteed 24 hr callout time, ensuring a service technician will be available to attend to your issues quickly and effectively.
– Remote access support for software solutions [ client network configuration dependant ]